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Advice You - Top Customer Service Speaker Says: You Revoke Customer Entitlements at Your Peril
My car dealer hosts an annual summer symphony concert in a park-like setting.
Typically, this happens around the 4th of July, so the theme is patrio
Typically, this happens around the 4th of July, so the theme is patrio
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
tic, and you can bring a picnic, refreshments, and sit at a nicely trimmed table in comfort.
When you arrive in the parking lot, you see about a doz
When you arrive in the parking lot, you see about a doz
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
n cars displayed tastefully.
Typically, there will be a Rolls-Royce, a Jaguar, an Audi, and a Mercedes, representing just some of the nameplates thi
Typically, there will be a Rolls-Royce, a Jaguar, an Audi, and a Mercedes, representing just some of the nameplates thi
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
s dealership offers.
Over the course of nine years I’ve leased two cars from them, and I’ve had another three serviced at their garages. So, all of
Over the course of nine years I’ve leased two cars from them, and I’ve had another three serviced at their garages. So, all of
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
his business earned me “VIP” status.
But the last few years, mysteriously, I’ve been left off the concert list.
Last summer, I was forced to phone,
But the last few years, mysteriously, I’ve been left off the concert list.
Last summer, I was forced to phone,
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
at the last minute, to find out where my invitation was, and this year, busy with other things, the event slipped my mind until, by sheer coincidenc
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
, I just happened to be relaxing at the annual venue when a security guy informed me that the dealership’s concert was scheduled to begin, imminently
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
.
I was asked to leave.
Imagine how surprised I was to walk toward the parking lot and to spot the typical array of shiny cars on display.
Seeing
I was asked to leave.
Imagine how surprised I was to walk toward the parking lot and to spot the typical array of shiny cars on display.
Seeing
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
he concertgoers arrive, some of whom were festively dressed, anticipating a nice evening under the stars, I was starkly aware of the fact that I had
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
been left off the list, again, for whatever reason.
I didn’t know exactly how to feel about it.
Of course, being in customer service training, and
I didn’t know exactly how to feel about it.
Of course, being in customer service training, and
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
eing an internationally known sales speaker, my first thought was, “Gosh they’re stupid!”
If a customer is used to receiving a perk, year after year
If a customer is used to receiving a perk, year after year
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
attending a nice event, it becomes part of his routine, and like a family outing, it’s something he counts on. If it doesn’t happen, there’s a littl
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
e hole in his soul where that lovely ritual used to be.
My next thought was to take this as a personal slight.
Somehow, I didn’t rate, anymore. I w
My next thought was to take this as a personal slight.
Somehow, I didn’t rate, anymore. I w
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
nt from a VIP to a VUP; a Very Unimportant Person, someone who could be dismissed without notice or even a word of explanation or apology.
And of co
And of co
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
urse, my third thought calculated how much money their foolishness was going to cost them, as I resolved to take my business elsewhere.
In terms of
In terms of
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
ross profit, I would peg it at $50,000, and perhaps it's a lot more.
My hunch is I’m not the only one who didn’t make the cut, who was more than a l
My hunch is I’m not the only one who didn’t make the cut, who was more than a l
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
ittle peeved. Were there 50 or 100 others like me?
You can estimate the potential dollar losses for yourself.
Compounding the mystery is the fact t
You can estimate the potential dollar losses for yourself.
Compounding the mystery is the fact t
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
at there is ample space at this venue for more tables, and there is nothing to preclude the dealership from adding them, or even several rows of fold
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
ing chairs.
So this seems to be oddly irrational behavior, until you remind yourself that after all, this is a car dealership to the bone, and thoug
So this seems to be oddly irrational behavior, until you remind yourself that after all, this is a car dealership to the bone, and thoug
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
I try to eschew stereotypes, beneath its carefully orchestrated aura of civility is an uncouth reality that the nicest evening of music can’t dispel
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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