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Advice You - What Ever Happened to Customer Service? (Part 1)
Whether you’re in business or a consumer, you can relate to the following statements:
- “We’
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
re not sure what’s wrong with it. But it’s going to cost you more to find out.”Ring. “You’
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
ve reached the emergency hot-line. We’re not here, so leave a message.””Sure it’s under wa
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ranty. We need the original packaging & paperwork from 1997.””We don’t carry that item you
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
saw in our newspaper ad this morning.””Yes, I realize we’re three hours late, but at leas
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
we’re here.””A complaint? You’ll have to call the corporate office. No, I don’t have tha
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
t number.”Ring. “You’ve reached the corporate office. We can’t take your call right now.”<
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
li> ”That discount we advertised was for anyone over 110. You didn’t read the fine print.”
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
our flight bag is over the 3 pound weight limit for carry-ons.” ”I’m afraid that the rebat
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
e was only for the Chinese version of Windows XP.” ”Yes, it’s the express lane and you hav
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
e one item, but it’s a bunch of over 15 grapes.” ”The printer does not include the cable,
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
lectrical plug, or ink. Did you need those?” ”I know it’s 1 PM on Thanksgiving day, but we
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
’re out of turkey. Is spam okay?” “Yes, I realize we’re three days late, but at least we’r
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
here.”
If you happen to be in business and your employees or company has ever been on t
If you happen to be in business and your employees or company has ever been on t
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
he sending end of one of these statements, then shame on you. Any business that provides a modicum
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
f customer service should never subject us, the consumer, to such abuse. Reconsider your priorities
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
and what a customer is worth. Negative word-of-mouth advertising is far worse than none at all. Tr
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
to teach your people the fine art of taking care of the consumer and do everything in your power t
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
o keep them. What have you got to lose? Just profits and success, if you fail to follow this advice
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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