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Advice You - Customer Service at Airlines
Customer Service at the airlines has deteriorated in a big way over the past According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product few years and now they seem to treat folks like cattle. Of course in all fair ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug. Examples of combination products may in ess your flying experience is not necessarily only from the airlines. It star lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together. s during loading and unloading only zones at the curb and a security guard wi here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe h a sub-machine gun and gets worse from there as they expect you to take off d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations. Combination pro our shoes, check your metal objects into a tray and ask you stupid questions. ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc Worse off those asking you stupid questions are former Wal-Mart Security Gua easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi rds who were hired under a hiring emergency. And like any $5.00 per hour secu nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically ity guard they take their job way too seriously. After being treated like dir and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ from folks you would not even allow to baby sit your kids, then you get to b ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi greeted by your airline of choice. And after they have been treated badly b ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it. Following aspects would a so many customers all day their attitudes are less than perfect too. When we dd to the challenges in developing combination products: Which markets to tap where the combination products can do fairly well? Which combination prod talk about customer service at the baggage check-in, ticket counters and gate cts are meaningful and rational? Which therapeutic categories to select? Which Combinations can address unmet needs of the patients? Do combin or the stewardesses on the planes, we first need to look back at the entire tions increase the patient compliance? What would be the developing cost? How to tackle the risks encountered during combination product developmen flying experience and who caused all this dissatisfaction in the first place. t? As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel You see many airline employees have taken pay cuts, lost benefits or had the ping new procedures for reviewing their safety, efficacy and quality. Professional from academic institutions, pharmaceutical industries, health care indust r pension funds raided and they are not so happy in life to begin with, then y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products he government has scared the flying public along with the mass media after 9- . As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de 1. It is for all these reasons that customer service at the airlines is not w elopment. They need to be wiser in analyzing the market trends and the regulatory requirements. Companies that provide selfless information through particip at it use to be. But I ask you, is that a good enough excuse for the customer tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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