Advice You - Business

I recently attended a seminar on Customer Service. My expectations were that it would be filled with tips to hel

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

p employees become better at providing customer service. My expectations were blown away. The gentleman who led

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

he seminar was fantastic. I thought I would share one of the topics covered during the seminar as it applies to

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

everyone no matter what you do for a living.

One section from the seminar was entitled, "Quality Customer Servi

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

e is ATTITUDE". Whatever you do, do it with a positive attitude. If you don't enjoy what it is you do, then do s

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

omething else. Life is too short to be miserable at a job you hate.

Think of it this way, let's assume you star

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

working at the age of 22 and retire at the age of 65. That would mean you will have worked 43 years. During tha

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

t time, even if you took 2 weeks off every year for a vacation, you would still have worked 10,578 days as oppos

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

d to having 4,482 days off. That means you will have worked 58% of your life for 43 years! Why in the world woul

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

d you spend over half of your life doing something you hate?

The speaker related the following story to illustr

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

te how you can enjoy anything with the right attitude. He is from a small town in south Georgia. At a local barb

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

cue restaurant where he frequently goes with his wife and granddaughter, the same man worked as a volunteer gree

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

ter for years. Every time he walked in the restaurant with his granddaughter, the greeter always greeted them in

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

an enthusiastic way and always remembered his granddaughters name. This really delighted his granddaughter.

Rec

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ently, the man passed away. By the world's standards, this man was a nobody. All he did was enthusiastically gre

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

t people at the door of a barbecue restaurant. However, at his funeral, a huge line of Georgia State Patrol cars

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

were lined up and leading the funeral progression. The reason... The restaurant was a frequent stop for the pat

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

olmen while on duty. He touched their lives so much that they all wanted to be there at his funeral.

In short,

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

Customer Service is being nice to people and treating them the way you would want to be treated. Sound familiar?

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

Remember the golden rule: Do unto others as you would have them do unto you.

Good luck and make it a great day

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.adviceyou.org.ua/article/15385/adviceyou-Customer-Service--Where-did-it-go.html">Customer Service - Where did it go?</a>

BB link (for phorums):
[url=http://www.adviceyou.org.ua/article/15385/adviceyou-Customer-Service--Where-did-it-go.html]Customer Service - Where did it go?[/url]

A leather jacket is a waist or thigh length coat made using leather. Leather jackets are made from animal hides and are usually available in dark colors such as black, brown and dark grey.

As a Certified Personnel Consultant working for Find Great People International in Greenville, South Carolina, I receive telephone calls from people who are considering a career change. For some, tra...

Consumers today have more choices than every before. The only way to stand out from your competition is to provide great service. Just offering fair prices, a courteous staff, a generous exchange policy, and reasonable payment terms is just the bare minimum. You must do much, much more.

Tags

Links

Advice You - Customer Service - Where did it go?

Related Articles: