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Advice You - Customer Service - How to Have Happy Customers
Happy customers are the lifeblood of every successful business. The secret to getting and keeping such custo
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
mers is to have an H.C.A.P involving both customers and retail sales team members. This Plan can work for yo
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
. It's well worth a three month trial in your business.
Have Staff Treat Customers as Though They H
Have Staff Treat Customers as Though They H
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ave A High R.L.V. (Retail Lifetime Value)
Your H.C.A.P. is a Happy Customer Acquisition Plan and i
Your H.C.A.P. is a Happy Customer Acquisition Plan and i
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
's put in place when you train that each customer is worth more to the business than the value of the next pu
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
chase. At the next transaction your customer should be treated as having a Retail Lifetime Value of the total
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
of their purchases with you over a lifetime. In many cases this will exceed $10,000.
A knowledge of this f
A knowledge of this f
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
gure will improve the customer service attitude of staff. The customers will sense the change of being more h
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ghly valued.
Encourage Staff Customer Service Suggestions
Front counter staff are those be
Encourage Staff Customer Service Suggestions
Front counter staff are those be
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
st placed to provide the most useful feedback when it comes to improving customer service and quarterly retai
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
sales figures. The key then is to provide plenty of opportunities for staff to give their supervisors sugge
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
tions. It's important for staff to see some of their suggestions being used. Otherwise the feedback flow will
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
stop.
Commit to Overdelivering to Your Customers
Happy customers are those who know you'l
Commit to Overdelivering to Your Customers
Happy customers are those who know you'l
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
go the extra mile for them. They need regular experiences in which they are reminded, because of your comm
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
tment to overdelivering, that yours is the only store to shop at. Overdelivering may take the form of going
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
to great lengths to order in a product that is difficult to source. Overdelivery takes many forms, all are de
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
igned to keep customers happy and coming back to your store.
Your Happy Customer Acquisition Plan will begin
Your Happy Customer Acquisition Plan will begin
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
working for you within three months of you Having Staff Treat Customers as Though They Have A High R.L.V. , a
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
nd when you Encourage Staff Customer Service Suggestions, plus you Commit to Overdelivering to Your Customers
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
.
Your Plan will produce a healthy increase in your next set of sales figures.
Copyright 2005 Kenneth Littl
Your Plan will produce a healthy increase in your next set of sales figures.
Copyright 2005 Kenneth Littl
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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