Advice You - Business

What the heck are Checklists for AFRICA I can hear you thinking.

Well its just a kiwi term for making sure you hav

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

e EVERYTHING COVERED!!!

In selecting an Answer Service you should check the following points:

[ ] At least 7 Test

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

imonials that you can ring and speak to

[ ] Protocols include, Addresses, phone numbers, contact messages, who to

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

all and when and where, transferring details, special instructions, no call numbers, how to handle clients, how to

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

handle new business, clear job descriptions, times available,

[ ] Various contact methods Email, SMS, Text mess

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ge, Fax, Phone Tfr for messages

[ ] Message Delivery timings and batching routines

[ ] Call in procedures for staf

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

f are defined

[ ] Phone Systems can handle concurrent callers (up-to 6 at a minimum. This means operators can pr

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

ocess incoming calls and still handle new calls

[ ] Defined standards for ring numbers

[ ] Audit trails for captur

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

ng every caller and message sent.

[ ] Quality assurance program that clearly outlines the error message rates. Ov

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

er 97% is optimum. If someone says they are 100% then be very skeptical of them. They should report different ty

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

es of errors (ie wrong number given, name given was recorded incorrectly, urgency was assessed incorrectly etc)

[

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

] Staff Training Systems and continual recruitment policies. The Call centre business has a high turnover of staff

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

. Unless they are being paid well and the business has a great environment.

[ ] A NO-SLANG policy. Meaning Yups ar

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

Yes, ta is thanks or thank you.

[ ] Clear slow English is spoken. This is KEY to effective phone communications a

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

s the phone will speed up a persons voice and degrade the quality. Great enunciation is vital to your business.

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

[ ] Answer calls within ? rings

[ ] Always have a big smile

[ ] Ensure the client has our full attention. Remove d

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

istractions

[ ] Listen, Listen, Talk

[ ] Ask the question, question the answer

[ ] Meet and exceed the client requi

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

rements

[ ] Add to the experience by giving good advice

[ ] Thank them for their business

[ ] Thank them again

[ ]

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

Professional Image from top to bottom of the company

[ ] Complaint procedures - Thank them for these learning exp

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

eriences

[ ] Reason for repeat business

Customers are not an interruption to our day - without them we are nothing

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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