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  • Advice You - Make Teamwork and Customer Service Childs Play

    They bicker, want your approval, fight for your attention, ignore your nagging, and defy you when you preach at them. No, I'm not talking about your kids; I'm talking about your employees
    According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
    . The two things employees want the most is for their boss to listen and respect them. However it's difficult to listen and respect them when they act like a bunch of spoiled kids.

    "We'r
    ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

    Examples of combination products may in
    e all adults" translates to "I wish you would quit acting like a child." Forget about it! You can threaten them, discipline them or even fire them but what's the point? The time spent dis
    lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

    ciplining could be utilized to solve problems and firing them is a temporary solution that increases turnover and hiring costs.

    Managers who want to raise performance and productivity mu
    here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
    st learn how to make teamwork and customer service child's play: Make it fun, create story time, make it their idea, brag on them when they improve.

    Make it fun If you
    d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

    Combination pro
    want to make it fun you have to engage them. The way you engage them is to start a ritual of weekly meetings where you discuss the current issues at hand. Your meeting must be structured
    ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
    and you must use tools such as open discussion. Adults learn by participating not by preaching. Another effective tool for discussing touchy subjects is what I call story time.

    easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
    Create Story Time If you are familiar with the Bible, you already know that Jesus used parables to make his learning points. Parables are interesting, paint a picture, and have
    nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
    several rich morals or learning points. Sharing a story (case study) about poor customer service is more effective than pointing your finger and blaming them for their poor customer servi
    and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
    ce habits. Everyone knows what it's like to get poor service at a restaurant, get ignored at a retail store or be treated badly at the grocery store. When you invite your staff to read a
    ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
    imilar story and share their insights, now they are engaged. From their point of view, it's easier to point out customer service mistakes when the mistake belongs to someone else.

    ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

    Following aspects would a
    ng> Make it their idea My grandmother used to say if you want to get your way with your spouse, "make it his idea." At first this sounds like manipulation but upon further inves
    dd to the challenges in developing combination products:

    Which markets to tap where the combination products can do fairly well?
    Which combination prod
    tigation one realizes the suggestion is at the heart of human psychology: We invest in what we create and we resist what we are told to do.

    The same psychology applies to the workplace.
    cts are meaningful and rational?
    Which therapeutic categories to select?
    Which Combinations can address unmet needs of the patients?
    Do combin
    Once you engage your employees' minds by having them tell you what the moral of the story is and how the story applies to your current customer service problems, you have the perfect oppo
    tions increase the patient compliance?
    What would be the developing cost?
    How to tackle the risks encountered during combination product developmen
    rtunity to ask for their advice and feedback. Perhaps for the first time, they put on the "managers hat" and see things from a problem-solving point of view rather than a boss-employee po
    t?

    As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
    nt of view.

    Brag on them Now you're on all on the same page and you didn't have to lecture. Once your employee's brains start making all the neuron-connectors about how
    ping new procedures for reviewing their safety, efficacy and quality.

    Professional from academic institutions, pharmaceutical industries, health care indust
    their behavior translates into customer service, which translates into job security for them, their performance starts to improve because of their increased awareness. You'll be surprised
    y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
    to see how complainers turn into problem-solvers when you apply the right methods. Then all you have to do is brag on them for their improvement. This new attention creates a new norm wh
    .

    As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
    ere everyone tries to get the bosses approval and recognition.

    All of these methods can be accomplished by facilitating a structured meeting 30 minutes a week. The two hours you invest (
    elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

    Companies that provide selfless information through particip
    plus one hour of planning) will save you thousands in time spent on discipline, years of reduced stress. In addition you'll start having more fun, and if work isn't fun what's the purpose


    tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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