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Advice You - Conference Call Etiquette - The Do's and Don'ts of Multi-Way Phone Conversations
The curse of every hard working manager. Love or hate them, with geographically dispersed teams and travel restrictions, conference calls are here to stay as a communication medium in the workplace. If you want to
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
stand out from your work colleauges, then follow these simple do’s and don’ts of effective conference calls.
Here are my favourite conference call experiences;
· a barking dog drowns out the key discussion po
Here are my favourite conference call experiences;
· a barking dog drowns out the key discussion po
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
int, bad enough, but the owner then starts shouting at his pet.
· a thirsty caller uses the hold button whilst slipping out to get a drink, unaware hold music starts playing to everyone on the call.
· a ta
· a thirsty caller uses the hold button whilst slipping out to get a drink, unaware hold music starts playing to everyone on the call.
· a ta
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
kative colleague uses the mute button to moan about the call, stopping you answering the question from the senior manager you are trying to impress.
Obviously I would discourage all these career limiting behaviou
Obviously I would discourage all these career limiting behaviou
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
rs, so what are the do’s and don’ts of effective conference calls?
Do get comfortable with the fact you will be talking in front of a group and receiving no visual cues or feedback.
Do get comfortable with the fact you will be talking in front of a group and receiving no visual cues or feedback.
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
o use the right phone in a quiet, undisturbed room.
Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conve
Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conve
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
rsation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak.
To avoid a Homer Simpson style “Doh” moment, do learn to use the mute button
To avoid a Homer Simpson style “Doh” moment, do learn to use the mute button
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
and other phone technology. Your intelligent contributions mean nothing if no one can hear them.
Do set up the meeting in advance and communicate the dial in number, passcodes and other infor
Do set up the meeting in advance and communicate the dial in number, passcodes and other infor
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ation. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don’t work out time differences on your fingers – check on the internet or even phone a colleague in that coun
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
try and ask what time it is!
Do start the meeting absolutely on time; don’t reward latecomers’ bad behaviour by waiting for them. Take a role call at the start of the meeting, highlighting the m
Do start the meeting absolutely on time; don’t reward latecomers’ bad behaviour by waiting for them. Take a role call at the start of the meeting, highlighting the m
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
ssing attendees. Go on, get tough, people will love you for it!
Do treat the conference call as if it were a meeting. You know the routine; prepare and circulate an agenda, take notes ya-de-ya-
Do treat the conference call as if it were a meeting. You know the routine; prepare and circulate an agenda, take notes ya-de-ya-
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
de-ya.
Do get each caller to say hello and introduce themselves. Even though you may never meet in person, it’s a good relationship builder and gets the shyest of people to at least say their n
Do get each caller to say hello and introduce themselves. Even though you may never meet in person, it’s a good relationship builder and gets the shyest of people to at least say their n
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
ame.
Don’t assume everyone recognises your voice. Unless you are dis-respecting the boss and want to stay incognito, say your name before you speak. This is particularly important for the poor
Don’t assume everyone recognises your voice. Unless you are dis-respecting the boss and want to stay incognito, say your name before you speak. This is particularly important for the poor
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
oul taking meeting notes.
Do make use of guest speakers. Invite a special or important guest and get them to say a few words at the beginning of the meeting. No one will know they slipped out a
Do make use of guest speakers. Invite a special or important guest and get them to say a few words at the beginning of the meeting. No one will know they slipped out a
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
fter five minutes and you’ll get the benefit of undivided attention and best behaviour.
Don’t allow the topic to wander. Be an iron fist in a velvet glove – polite but firm if people talk too l
Don’t allow the topic to wander. Be an iron fist in a velvet glove – polite but firm if people talk too l
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
ng or over each other. If your callers are at home sitting in their pyjamas nursing a hot chocolate, be considerate that all they want is to go to bed.
Do ask for input by using a person’s name.
Do ask for input by using a person’s name.
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
People will pay more attention to avoid the embarrassment of needing the question repeated.
Don’t shuffle papers; scrape chairs, pencil tap, hum or other distracting, noisy activities. It…….dri
Don’t shuffle papers; scrape chairs, pencil tap, hum or other distracting, noisy activities. It…….dri
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
ves…………people…………mad!
Do close the meeting formally, thanking everybody for their time. That little bit of recognition will make them feel good about talking to you again.
And that’s about it
Do close the meeting formally, thanking everybody for their time. That little bit of recognition will make them feel good about talking to you again.
And that’s about it
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
Apart from one very personal tip. Do not sit on a leather chair. Ever. The problem is each time you move around, an embarrassing noise that’s at just the right frequency to carry well over the phone is emitted.
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
Either you brazen it out and suffer the comments about your defective digestive system, or sit rigid until the call is over. If you only take one piece of advice make sure it’s this - do use fabric covered seats
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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