The Care and Feeding of Generation Y

While the generations often seem at odds, employers who intertwine the strengths of each generation create workplaces that are valuable for both the organization and the employees. The organization that encourages older workers to mentor and coach new workers will be the organization that continues to enjoy success when the Baby Boomer exodus begins a scant five years from now.

Killing Time on the Clock- Disengaged Workers in the Workplace

Disengaged workers can mean life or death to a small business that is dependent on their employees to generate the goodwill among customers vital to survive in a competitive environment. Managers who find themselves in this wasteland of clock watchers and malcontents often need only look to themselves for causes and solutions.

Innovation, Learning and Motivation

Developing Leaders- the key driving force behind business success is people. Tap into the potential of your most important asset

Leading Change - Big Titles Don't Mean Big Honesty

You've all met them, the guy or gal with the big title who comes in to save the day. Just because they call you a leader sure doesn't make you one. Read on and see the damage done by leaders with big titles who are light on honesty. They think they can say it and make it so.

Leading Change - Don't Make Change a Life Sentence

When you look around your project, what's going to happen to the people working hard to make it happen? Is there a place for them when it's all done? Real change leaders make sure they know the answer to that question before they start. Many a change agent has had their career die on the deserts of change.

Managing Service Minutes

A study how a service manager can help turn around an entire department by paying attention to details, in short managing the minutes he has available to sell everyday. This article can help improve profitability and turn a service department into a high performance one.

Loyalty - I Spell it With 3 R's

Company loyalty broken down into three basic components. Retention - Companies with long term happy employees do better with customers. Retraining - A look at the soft skills required to build long term customer loyalty. Research - Competing on Analytics ala Harrah's, Amazon and other companies who use their customer data to compete in the marketplace.

Accept and Love Change

As the business climate changes, to flourish, so must the company. Eliminate uncertainty by communicating with your associates. Motivate by including all levels of the organization. The only constant is change, to quote the famous expression, and it occurs at a breakneck pace.

What Picture Are You Looking At?

Let me tell you a story that might encourage you to understand that your paradigm determines what you see, irrespective of what you look at. Two (separate) American shoe manufacturing companies send their top marketing specialists to investigate the market for shoes in Africa. After two weeks both of them reported back to their respective head offices.

Visions on Change And Then the First Step - An Example From (Internet) Telephony

Technology provides often a source for change. But also, technology is responsible for the fact that changes do not happen as swiftly as possible. And one main ingredient in this dilemma is that existing technology is still suitable. Like the pair of shoes that are still valuable to use, they are only out of fashion.

Doing What You Want to Do

Time Management is a skill that can be learned. But to do so, may require some changes of attitude and behavior. While we normally plan every hour of a two week summer vacation the other 50 weeks of the year go largely unplanned. This must change if we are to improve at managing our time.

Public Funding Assistance for Quality Management Systems Consulting and Training

Companies of all sizes can benefit from a variety of local, state and federal funding assistance programs to improve their quality management systems and upgrade employee skills. This broad definition covers ISO, Six Sigma, Lean, change management, leadership and basic skills training. Some of these programs offer matching funds while others provide tax credits. A few even bestow outright grants. However, gaining access to - and understanding - these funding programs can be a daunting task. That is why it pays to select a management consulting firm that knows how to navigate these often bewildering waters.

Essentials Ensuring Success In Change

There are eight essentials ensuring success in change. They are about changing behavior, attitudes and personal skills - the most challenging and difficult kinds of change to make, but also the most effective and rewarding. We're not dealing with the act of acquiring something - billions of dollars worth of software,exercise equipment, books, tools, and processes are gathering dust because the people that bought them confused hope with results. They did not follow through with the eight essentials for change - the goals, actions, persistence and determination to make real differences in individual and organizational behavior.

7 Crucial Steps for Office Refurbishment or Business Relocation

As your business expands, the fateful day will come when decisions have to be made about office space, how it is used, whether there is enough of it, and whether it is time to make a move to bigger premises with a re-think on design and work flow patterns. This article outlines the 7 key areas to what is involved in project planning for office relocation, design and refurbishment.