What is a Virtual Assistant Anyway

Virtual Assistants add great value to the success of other enterprises. Learn who they are, what they do, how they can help and where to find one!

The State Of Customer Service Today

What is customer service? Ask a few people, and each will have their own opinion on what is good customer service. I have come to a define customer service in a very simple way. It is simply a method of showing respect for an individual in which you are in contact, either in person, over the phone, via email, or in your car; you will be in constant contact with people and in my view, all individuals are customers. Sadly enough there are few examples of good customer service out there and it seems that companies do not invest any effort into the current workforce to train them on the subject. What does this mean when our economy is largely service oriented yet lacks many examples of good customer service?

Serving With Positive Intent, Customer Service The Easy Way

It's amazing what a little Positive Intent can do for your Customers Service Experience.

Managing Change - Get it Right

Managing change in organisations is a challenging, process driven exercise, unless you have been courageous enough as an organisation, to be enlightened and multi-inclusive in decision making.

Change Management: Avoid Havoc In Very Uncertain Times

Escalating gas prices...tensions and turmoil in the Middle East...a struggling world economy. Leadership, in times of uncertainty, is not that much different from that of ‘normal' times. What does differ is the degree to which basic tactics of change management are applied. In times of uncertainty, leaders must pay even more attention to the people issues in change.

Make Change Easy - Get Involved!

The level and intimacy of involvement in change makes a big difference to how people are able to respond. Taking 'control' of change can be fruitful, enlightening and, yes, enjoyable. If you are undergoing change, think it through, and then think how you can enable your people to get involved too...

Before You Head Off, Make Sure You Know Where You Are Going - The Importance of Clear Objectives

The title of this article sounds like simple advice, but so often we undertake activities and projects without really understanding how they are going to help us to achieve our aims. I have outlined below some of the causes of this cavalier (and costly) approach to business improvement along with how we might approach things differently.

The Change Management Process

Change Management is a critical piece for corporations. Large corporations depend on it for anything that affects their production environment. But what is change management at all? Change Management is the process that kicks in when a change is made to the production environment of a business. For the matter of this article we will use an Information Technology related case to explain Change Management.

Are You Missing Your Best Quality Improvement Ideas?

Managers often miss an excellent source for quality improvement--the employees working on the front line or directly with clients. This article helps you find these ideas and tells you how to keep these ideas flowing to the manager.

Do Not Wait Too Long To Follow The (New) Trend

Change management is like investment. It is your task as a change manager to make sure everybody follows the new trend.

Change Management - Without the Problems

Good Relationships -Your Key to Success When you're given the role of change management Project Manager there are some simple steps you can take to develop a win- win situation for your boss and eveveryone on your team.

Tips for Leading Change: Reduce Sabotage-Increase Profits While Moving Through Transitions

Does your organization embrace change? If not, would you like to learn how to lead transitions more effectively? Would you like to reduce resistance and sabotage to your needed changes? These tips can help you to reduce your stress.

Handling Statistical Variation in Six Sigma

Six Sigma metrics are more than a collection of statistics. The object is to measure the existing performance, compare it with statistically valid ideals, and learn how to eliminate any variation or defects. Improving and maintaining product quality and quantity requires an understanding of the relationships between critical variables. Better understanding of the underlying relationships in a process often leads to improved performance.

Collaboration and Change

Today’s corporation exists in an increasingly complex and ever-shifting ocean of change. As a result, leaders need to rely more than ever on the intelligence and resourcefulness of their staff.