Customer Service - It Really is Quite Simple

Customers Service does not just apply to the hospitality industry. By its very definition, Customer Service is anyone, anytime, purchasing a commodity or service. And it is at that very moment that the simple definition of a customer is all of us.

The Seven Deadly Sins Of IVR

The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!

Customer Service - On A Lone Desert Highway

There may have been an economic reason to provide poor service in the past, but the Internet renders that reason invalid. Who is your best customer? How do you treat them? Why? Encouragement for customer conscious companies can be found in this article.

Attention Men - Building your Vocal Muscles

The differences between men and women are part of what makes our world so wonderful. Consider how boring life would be if we all communicated in the same way. The differences between communication styles of men and women are many and each has their own strengths. The key to communication success is to maximize those strengths and for each gender to learn from the other.

Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.

How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business

When you operate a lawn care business and market your business, you will gain new customers. Sifting through these potential lawn care customers to find which ones are right for your lawn care business is a very important process many new lawn care business owners fail to do. Here at Gopher Lawn Care Business Software our lawn care business forum tends to become a head quarters for lawn care businesses who are trying to learn how to get their businesses to grow. Let's take a look at the question of pre-qualifying new potential customers who call you.

The Choice to Love

Love has been described a basic building block of resilience, the foundation of the family, and in the goal of marriage. But does love have a place in business?

Change Management: Getting Everyone on Board the Change Train

How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually 'buy into' the changes that are necessary? Learn the six most common reasons people resist change and the tactics to convert this resistance to commitment.

Managing Change in the Workplace

How effective are you at managing and enjoyng change? These three tips will give you a new perspective on change.

Change Challenge and Innovation: Implementing Change

A Pocket Full of Change: Change in the supermarket may be happily received, but change in the workplace often causes anxiety, anger, and shock. You can promote a happy attitude among employees faced with change.

Make Change Easy - Get Involved!

The level and intimacy of involvement in change makes a big difference to how people are able to respond. Taking 'control' of change can be fruitful, enlightening and, yes, enjoyable. If you are undergoing change, think it through, and then think how you can enable your people to get involved too...

Don't Forget Where You Came from - Why the Past is Important in Implementing Business Change

Much of the literature and advice on implementing business change focuses on knowing where you are going and making sure that you understand and communicate a consistent vision of the future. Indeed, I have looked at the importance of this in an earlier article in this series. This article, however, looks at the past and its often under-estimated importance in implementing change.

Change Management Needs External Focus

Poor managerial performance is viewed more as structural rather than market factors. The mantra of the managements for increasing efficiencies and profitability is more often than not structural adjustments within the organization.

Have We Learned Nothing About Managing Change?

I’ve spent the past twenty years helping individuals and organizations thrive on change. Yet, recently, I’ve seen leaders making some of the same mistakes I noticed two decades ago. Have we learned nothing about managing change?