Why Customer Service is Even More Important These Days?

You know customer service is important but have you thought how it would impact on your cost of operation/sales and eventually, your bottom line? If you have not thought along that line, read on and let me have your views...

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Communicate With Customers - Their way

Knowing how your customers and prospective customers want to hear from you can go a long way toward getting and keeping customers. Picking up the phone has advantages over e-mail.

How to Handle Customer Complaints -- A Look at Customer Retention

Customer service can be somewhat of a fine art at times. An unhappy customer can challenge business owners today on a multitude of levels. For many, the simple thought of dealing with an unhappy customer can make some business owners break out in a cold sweat.

Building Up Or Selectively Demolishing An Image Through Customer Service

Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general.

Customer Service Is About Establishing And Building Relationships.

Any type of relationship can be fragile. Your new business can only succeed if those relationships are guarded, protected and nurtured. You do that by treating your clients as if they were cherished friends.

How to Earn Customer Referrals

The best sales person is a happy customer; it sounds trite, but a happy customer is much more believable than your best sales pitch. If only you had more of them.

The Mechanic

I recently had a problem with my car which turned in to a customer service nightmare. There's a lot to be learnt from this story.

Opening A Dollar Store - Don't Leave Customers Standing

Are you opening a dollar store? If so, you will likely hear about the importance of customer service. However, most of the time this information is focused on providing customer service as customers are shopping in your store. What you may not hear is the importance of never allowing customers to wait to pay for their purchases.

Serving the Client's Best Interest is Not Always in the Client's Best Interest

One thing I want out mission statement to convey is that we are in business to serve our clients, not ourselves. But the more I thought about this the more I realized that this sentiment is not entirely true. While we want our purpose to be client-centric we realized that in order for us to properly server our clients we have to serve ourselves as well.

The Questions We Face

It's the second in a series of articles on communications.

The Forgotten Customers

Customers come in two varieties; buying and buy-in. We are all familiar with the buying customers but do you know the buy-in customers and just how vital they are to the success of your business?

I'm Looking for a Skill Set in Communications

Communication on a deep level starts with understanding yourself 1st and then applying it to others.

Handling the Nightmare Customer

I received this inquiry asking how I would assess this Customer-Gone-Wild episode. After I share it with you, I'll affix my answer, which I hope everyone will find useful.