Judgment Day: Assessing Your Service

Many companies are realizing that it is high time they ramped up their service delivery. This article discusses assessing the service level you currently have, the service level you want to have, and how much skin you want to put in the game to attain that level. Customer service is about action, not talk. And while talk is cheap, action takes commitment, from senior management on down to the front line personnel.

Hotel Industry - Customer Satisfaction

Traditionally, the hotel used to be a place of living for some period of time, though the time changes and modifies the usual demands to the convenience and service in particular. Reflecting the downside demands presented by another year of record benefits, the lodging industry finds itself at a five-year low for customer comfort, according to the 1998 industry data of the American Customer Satisfaction Index. The only cross-industry measure of consumers' perceptions of products and services in the USA, the Customer Index rating offers that hotels need to start concentrating their attempts on forming a loyal, satisfied client base.

Businesses with Large Client List Save Big with Custom Greeting Cards

If you have a client list that is continually growing, you also know how difficult it is to stay in contact with those clients, especially if you're a one-man show. One way to improve your relationship is to send out cards to keep those clients close.

From Call Center Blues To Call Center Green

Like many old school call centers, TeleWorkers are required to sit in brick and mortar facilities, in cubicles, in neon lighting and for perhaps a dozen hours at a time. The Wall Street Journal reported a few months ago, the average call center employee duration is 90 days. It is reportedly one of the most dissatisfying jobs, with a supervisor leaning over your shoulder and taking note of your bathroom breaks, with performance pressure and so much of the same.

A New Wave Of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers.

Three Lessons Learned From A Cancelled Flight

Imagine being stuck in an airport with your flight canceled. Now imagine meeting an airline employee who was committed to superior customer service.

Hey, It's Your Attitude Man

The tip of the ever growing poor Customer Service iceberg begins with Attitude.

Does Your Car Know The Time?

Companies that think first of customer needs or ways to add to the buying experience will create stronger bonds and retain their customers longer. It's even better if you can figure out how to do it at little or no cost.

True Cost Of Bad Telephone Etiquette

What's a phone call worth to your corporate image, brand equity, and profitability? Do your front-line employees complement your sophisticated, state-of-the-art phone system?

Customers Are People Too

The conversation with the sales clerk continued like this for a few more minutes. The appliance guy was becoming more and more belligerent by the second, and I could see that Dad was about ready to explode, and he wasn't backing down. That little vein in his temple was showing, and he had that look that I remember so well.

Customer Service Is About Establishing And Building Relationships.

Any type of relationship can be fragile. Your new business can only succeed if those relationships are guarded, protected and nurtured. You do that by treating your clients as if they were cherished friends.

Customer and Client Communications

These days it seems hard to speak to a customer service person. One has to go through a mill to often, and the may not get the answers needed. Good customer communications, timely done, are a must to gain or keep customers.

Customer Service Metrics - Tracking What Your Customers Are Saying

Customer Service departments are often treated as a necessary evil. However, with the implementation of a simple tool, your Customer Service staff can become your corporate Early Warning system. This information can then be used to make corrections to your products or services before they become a large scale problem for your company.

Ensuring the Success of Customer Loyalty Programs

It is easy to create a loyalty program but it is very difficult to assure that the created program will work your way. Since your aim is to retain costumers and provide them the reason to keep on coming back to use your services or buy your products for as long as possible, there are several factors that your costumer loyalty programs should possess to ensure success.