Customer Service In An Instant Gratification Age

We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start.

Rural Michigan - Building a New Industry

In the past couple of years, an increasing number of State Agencies and financial firms have been re-addressing cost cutting solutions by sending customer service jobs to rural areas of the United States, where labor costs can be dramatically lower and where skilled labor forces are available.

Win With Customer Service

The secret to competitive success is to give customer service so far above the customers' expectations that it becomes legendary.

Greet to Great - 3 Ways to Master the Welcome

Are you a Master of the Welcome? With these three tips, you'll have front line success!

A Lesson From the Logman

Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice. With the holiday coming I had ordered a delivery of logs for our hearth.

How Far Can Customer Service Help In Medical Staffing

This article talks about the need to provide customer service as a medical staffing agency. How important it is, and how easy it is to gain, but how difficult it is to regain once lost. The lack of customer service will cripple any medical staffing agency.

Judgment Day: Assessing Your Service

Many companies are realizing that it is high time they ramped up their service delivery. This article discusses assessing the service level you currently have, the service level you want to have, and how much skin you want to put in the game to attain that level. Customer service is about action, not talk. And while talk is cheap, action takes commitment, from senior management on down to the front line personnel.

How To Give Good Service

A riff on giving and getting a good service, both on and offline. Will the future regard the online services kindly or harshly? It is not that safe in the offline world anyway.

Should You Give a Refund?

Sometimes businesses mess up. If or when you do, should you give a refund, or something else?

What is Superior Service?

Customer service is central to any organisation's ongoing prosperity. Many organisations advertise that they currently give superior service. Others have strategies and tactics aimed at delivering superior service. But just what is superior service? How do we know when we have delivered it? How do we know when we have received it? What are the pitfalls to avoid in delivering it? This article asks... What is Superior Service?

Customer Service And Satisfaction In The Resort Industry

Resort is a place that provides recreation and entertainment particularly to vacationers. Resorts offer first class convenience, starting from indoor and outdoor swimming pools, sports activities and instruction, water recreation, top of the line customer rooms, and dining at place. Many resorts are situated in tropical or exotic places, one of the major attractions for people wishing to have an advantage of living and experiencing lifestyles in exotic places.

Serving Customers A Side Of Personality

Right now, you may be so busy creating a method on paper to make your customers like you that you are missing the opportunity to make it happen. Stop worrying so much about finding new customers, overcoming price objections and explaining the advantages you have over the competition. Spend less time in your office meetings and more time with your customers.

We Don't Take Reservations

So, why are so many people willing to wait for forty minutes just to be seated at a restaurant? The food is not that good!

Courteous Customer Service

Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercised habitually.