SSTOP! 5 Steps to Approach Complaining Customers

SSTOP will help you diffuse anger, change minds and offer approachable service!

Customer Rights And Making A Complaint

Having taught business management, marketing and customer service for many years I decided to write a short article the rights of the customer and how a dissatisfied customer should go about making a complaint.

Customer Service is Not a Department

The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporations place minimum wage employees in their customer service department and then wonder why their sales have gone down. Customer service in not a department of your company. It is what your company does to keep and earn trust in the marketplace.

Should You Take One of Their Free Customer Reward Cards?

Dr. Gary S. Goodman's wallet is so fat with loyalty program cards that it barely fits into his pocket. Worse, according to this top speaker, international consultant, and President of Customersatisfaction.com, most of these clubs and frequency plans are NOT REWARDING AT ALL.

Hey Small Business Owners, How Many Customers Are You Losing in Your Bathrooms?

Losing customers happens at the customer service desk, the checkout or even a change in the layout of the store. However, have you considered how many customers you have lost from your bathrooms?

Back to the Basics

There are many things that lead to success in life and in business. One is the development of good character traits, especially honesty.

Manage Call-Center Performance With Business Metrics

Some facts about call center. It works better, if you pay more attention to coaching. It works better if you measure and control internal process performance. It MUST generate revenue.

15 Principles for Complete Customer Service

I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence): • Is this principle really important for my organization? • If it is important, are we actually implementing this principle consistently and thoroughly throughout the organization? • If we are implementing it, is it proving to be effective? In other words, is this principle actually working to consistently deliver complete customer service to every customer every time? • If it is not effective, what is the first thing that needs to be done to improve its effectiveness? What resources do we need to get this done? Who needs to be involved in developing and implementing this first step? When you answer these questions in the order listed, you'll quickly discover where the weak points are in your internal process chain of customer service AND what you can do quickly to strengthen or change them for immediate improvement. Here are the 15 principles . . .

10 Big Ideas on Creating Insider Buzz

As I stated in a previous article, every customer wants to be an Insider. Here are ten more tips to make that happen for your customers.

Role Of Customer Service In Success Of Business

This article defines the role of customer service and its significance in the success of a business enterprise.

How Far Can Customer Service Help In Medical Staffing

This article talks about the need to provide customer service as a medical staffing agency. How important it is, and how easy it is to gain, but how difficult it is to regain once lost. The lack of customer service will cripple any medical staffing agency.

So What The Heck Is Customer Service - Not This

A perfect example of how customer service is deteriorating and how it can be done better.

How Not To Treat Your Customers

Examples of terribly poor customer service - don't treat your customers this way.

6 Great Ways to Really Annoy Your Potential Domestic Customers

6 tips on how NOT to treat your potential domestic customers.