Answer Seven Powerful Questions to Deliver Superior Service

Powerful questions force us to think deeply on the topic about which we chose to ask the questions. Powerful questions are ambiguous and evoke accountability. Here are seven questions we should all ask to unravel what is required to deliver superior customer service.

May I Put My Hand In Your Tea-A Lesson In Wilful Ignorance

It can't be that every business owner embarks on a quest to make life unpleasant for their customers. Certainly there are those who despise their clients but most are genuinely shocked when you have had an unpleasant experience. Their complaint is usually that they did not know.

Call Center Software Manufacturers

Many small- and medium-sized companies offer resale services from full telecommunication vendors who sell call center systems from many manufacturers or dealers who specialize in single manufacturer offerings.

Are You A Dog Running A Cat Store?

Sometimes we find ourselves looking at the world with the wrong set of eyes.

Buyer Beware the Extended Warranty – Deal or No Deal

Is an Extended Warranty a good investment for consumers of electronics or appliances? Research by Consumer Magazine determined the answer to be NO. What you should know about extended warranties and why do stores offer them is the topic of this article.

Why Is Good Customer Service Essential And Who Is Responsible For It?

Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding-

Customer Service In An Instant Gratification Age

We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start.

Customer Service is Not a Department

The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporations place minimum wage employees in their customer service department and then wonder why their sales have gone down. Customer service in not a department of your company. It is what your company does to keep and earn trust in the marketplace.

Do I Really Need a Toll Free Number for My Business?

Toll free numbers are no longer only for big corporations. If you have a business today, and want to be seen as serious, you absolutely need a toll free number.

Customer Service - The Huge Gap Between Intention And Reality

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to deliver customer relations. That chore is left to what was known in the last two World Wars as the PBI – as in “Poor B….y Infantry”- the foot soldiers. The front line people, your front line people. So what do they make of it all?

Why Use An Air Freight Shipping Service?

You have no other option and you must move your goods by air. But the challenge is to find an air freight shipping service that will meet your deadlines and can deliver to all the major centers around the world. Using an air freight shipping service means that you are provided with global coverage and you can move international shipments with almost no size or weight limitations being placed on what you are asking to be delivered.

Are You Missing Out Doubling Or Trebling Your Profits?

Practical guide to developing a profitable business. You can build up your profits using the tips and guides in this bulletin, aimed at small business owners that think their efforts demand better returns.

Job #1: Customer Service

Keeping your customers happy is probably the most important job your company has.

Should You Take One of Their Free Customer Reward Cards?

Dr. Gary S. Goodman's wallet is so fat with loyalty program cards that it barely fits into his pocket. Worse, according to this top speaker, international consultant, and President of Customersatisfaction.com, most of these clubs and frequency plans are NOT REWARDING AT ALL.