23 Phrases That Payses

These 23 one-liners ooze friendliness and approachability...

What’s the Impression You Leave?

First impressions are critical to your business. Customers use their first impressions to decide whether or not to do business with you.

When Businesses Enforce Every Rule & Count Every Nickel, They're In Trouble

I look back on my career and I see with perfect hindsight how shortsighted I was in handling certain customer relationships. And because of my failings and miscues I’m in a good position to notice when others are being shortsighted or foolish with me. Generally, when they're enforcing ever rule and counting every nickel, they're in financial trouble and it's a good time for customers to seek alternatives.

How to Communicate Confidence When making Collection Calls for your Business

It is essential to communicate confidence when you are speaking to past due customers or debtors. You must stay in control of the call and the only way to do this is by being confident and prepared.

Welcome to Soviet-Style Customer Service!

I was purchasing a camera for my business at a well known warehouse store when I presented my American Express card along with my associate’s membership card. The associate was standing next to me at the time.

Customers Want a Relationship

Would you rather go out to a different store every time you want to buy something, never being completely satisfied with what you get, and having to look for a new store on each new shopping trip or would you rather go to the same store and get everything that you need and want each time you go? The same is true for your customers. Just like anyone seeking a relationship, customers want a long-standing business relationship not a one night stand. To get your business to flourishing you need to focus on your customers and their satisfaction.

How To Keep Your Clients and Customers Coming Back For More

Do you know how simple it is to keep your customers & clients coming back for more? This article takes a look at the 5 Golden Rules of Client Care, which will keep them buying from you again & again.

Retailers Face Credibility Problems

It seems to have started harmlessly enough, this business of retailers misleading their customers. But after several years first of stretching the truth, then nibbling hungrily away at it, it appears many retailers wouldn't know the truth if they stepped in it.

Directions? I Don’t Need No Stinking Directions!

No matter what business you are in, to some extent we are all in the customer-service / hospitality industry. We can all learn how to better represent our company from this lesson I learned recently.

A Tough Lesson - Customer Service Tips

Valuable Customer Service Tips for the home based business. Make good customer service become excellent customer service by finding out what the customer needs.

Mystery Shoppers Keep Customer Service Employees on Their Toes

Large and small companies in the U.S. and Canada are relying increasingly on mystery shoppers to discover strengths and weaknesses.

The Etiquette of Introductions

First impressions count. And there’s no better way to start off on a positive note than to orchestrate a smooth, genial exchange of introduction.

What is It Like Today to Get a Customer Service Person to Answer a Simple Question?

In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service. Is this the type of service we are receiving?

Customer Service Mistakes Can Be Entrepreneurial Opportunities!

I called Domino’s Pizza the other night as I was watching the USC-Notre Dame game on the tube. Expecting to get exactly what I had purchased twice during the past three weeks, I quickly dialed the phone and recited my order: “I’ll have the three medium pizzas with unlimited ingredients. Here’s how I’d like them. Two with triple mushrooms, and one with double pepperoni, and a single serving of mushrooms, onion, and beef, please.” “We can’t do that,” the voice responded flatly. “Why, not?” I shot back. “What’s the problem?” “You can’t double one ingredient. They have to be different ingredients,” he claimed. “You must be in MANAGEMENT, am I right?” I challenged, knowing only a dumb bureaucrat could enforce such a senseless rule, recalls top speaker, international consultant, and popular commentator on radio and TV.