Beta Means Never Having to Say You're Sorry

I recently heard a technology presentation from a young but experienced CEO of a big 'clicks and mortar' organization. He told the large audience confidently, 'Beta means never having to say you're sorry.'

The Conference Rate in Los Angeles

I was making arrangements to attend a conference in Los Angeles, California.

Please Drive Around Once Again

In Australia, Matt and two friends went to a fast-food drive-through for lunch. They wanted three separate orders as there were three in the car and no one had exact change.

800 Number Directory Helps Take Care Of A Baby

You are always sure to find an endless amount of stores on the internet, but calling them to find out information isn't always feasible. Many of them do not have 800 numbers, or a toll-free solution to reach them.

A Toll Free Directory Lets You Shop More, Search Less

Whether a consumer, a seller, but mostly as an employer, how you source or locate what you buy is as important as the item that you purchase. What to buy, who to buy from, those are the two questions one would think would be most important, but now there are two more questions to have to answer, and that is where to look and how much to pay to call.

Instant Profit Booster - Great Customer Service

Want to instantly boost your profits? Consider how well you're handling your unhappy customers.

23 Phrases That Payses

These 23 one-liners ooze friendliness and approachability...

Motivate Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation

So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers:

Edge Out the Competition: The 7 Keys to Service Excellence

Is your customer service strategy being utilized to enhance your competitive edge? Or is your current strategy laying a foundation for ultimate failure in your industry? Successful customer service mandates the Seven Standards of Service Excellence to assure that customers come back time and time again.

A Gentle Answer Turns Away Wrath

One sentence to deal with aggressive customers

12 Sure Ways to Keep Customers Happy

Customers come, and customers go. Whether you sell to consumers or to other companies, that’s a sad fact of doing business. Sadder yet is the fact that it can cost you between three and 10 times more to acquire a new customer than to keep an existing one. With that in mind, give some thought to the following 12 proven ways to keep your customers by keeping them happy.

Why is Good Customer Service So Important

It amazes me that in this day and age how some companies still do not understand the importance of good customer service. It seems many are focused more on saving money and less on keeping customers happy. Customer satisfaction leads to continued business, referrals, and customer loyality. Inadequate customer service does the exact opposite and ends up being an enormous burden on a company, which in the end will cost more in future sales and lost customers than what would have been saved in reducing support costs.

Building Customer Relationships by Staying in Contact

Do your customers see you often enough? Do you have a regular system of contact that makes sure your products and services are consistently in front of your customers? Businesses lose out on more sales than they know because their customers forget about them.

Five Musts of Good Customer Service

The customer is what keeps a business fueled and running. Without the customer, there would be no business, and keeping customer happy and coming back is of the utmost importance.