Customer Service -- Do Warm Cookies, USA Today and Lobby Coffee Really Make a Difference

In the hospitality industry, customer service is the platform upon which everything is built. It's the mantra. It must become a core competency. So, if it's all about customer service which is designed to build relationship equity with your firm; your brand which in turn creates customer loyalty, are cookies, coffee and the USA enough? I think not.

An Old Icon is Bygone!

I can tell you exactly what happened. Poor management. Unfortunately we're experiencing this just about everywhere, whether at a local establishment or a chain. Management is just not taking the time to properly train and supervise its staff. What happened to Michelle's is a prime example of this problem.

Tips on Video Taping - Get The Tips You Need To Know To Have Great Movies and Clips!

Get the most out of your video recordings with these tips in the Article: Tips on Video Taping.

Being Present is a Gift to All - The Real Meaning of Real Time

How present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don't get marked as missing in action. Help customers feel connected!

What's In Your Toolbox?

It's time to check your toolbox and ASK what you might need to brush up on.

Advice When Calling Customer Service

Anyone who has called tech support or customer service might agree that the experience can be very stressful. The following tips can make the experience more effective and help you get what you need.

Information on Budget Smoking Shelters

Many businesses can not afford to lose valuable customers due to the smoking ban in the United Kingdom. A business wants to offer an area that is comfortable and safe for smokers to enjoy their cigarettes in. Plus a business wants a convenient way for smokers to properly dispose of their finished cigarettes. A budget smoking shelter with a curtain is the solution to the smoking ban. This type of smoking shelter is affordable for a business working within the tightest of budgets.

Has Anyone Seen The Customer Lately?

Neither traditional media companies nor the new media entrants have yet figured out how to retain audiences and so the battle for loyal customers is still very much up for grabs.

Work From Home As An E-Mail Customer Service Agent

I tried to push home the fact about the importance of customers to businesses and how to satisfy them 100%.

More on Customer Service

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don’t they. You’d think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don’t think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

9 Easy Steps to Implement Customer Service Policies that Decreases Risk

Create policy and procedures that improve customer service while reducing risk management issues.

How To Take Care Of The Ridiculous Customer

In a previous article I talked about how to take care of angry or upset customers. But what happens when you have that ridiculous customer? The one who is totally unreasonable?

Customer and Employee Loyalty: How Do You rate?

The average company loses half their customers in 5 years and half their employees in 4 years? This has significant impact to overall customer, employee, investor and supplier loyalty. Loyalty is the degree to which these groups are loyal to your product, service and organization.

Dedicated Support - Superior Products - Software Company Still In Business After 20 Years

AIQ Systems first stock trading system was introduced 20 years ago. Artificial Intelligence system technology was the launching pad for AIQ's revolutionary software. Steve Hill, President of a small and susccessful stock market software company shares the secret of success. This interview was conducted by David Vomund, editor of the Opening Bell Magazine.